PRIVACY & POLICY

1. Who we are

Our website address is: https://sitijewels.com.

We are a Malaysian jewellery brand specializing in gold products including 916 jewellery and 999.9 gold bars.

 

2. Information We Collect

When you use our website, we may collect:

a. Personal Information

• Name
• Email address
• Phone number
• Shipping & billing address
• Payment details (processed securely via third-party providers)

b. Technical Data

• IP address
• Browser type
• Device information

This information helps us improve user experience and prevent fraud.

 

3. How We Use Your Information

We use your data to:

• Process and fulfill orders
• Deliver your purchases
• Provide customer support
• Send order updates and confirmations
• Improve our website and services
• Send promotional offers (if you opt-in)

 

4. Payments & Security

All payments are securely processed via trusted payment gateways such as:

• Billplz (FPX / Online Banking)
• Other secure payment providers

We do not store your payment details on our servers.

 

5. Cookies

We use cookies to:

• Save login information
• Improve website performance
• Enhance user experience

You may disable cookies through your browser settings.

 

6. User Accounts

If you create an account:

• You can view and update your personal details
• You may request account deletion at any time

We store your data securely and only for necessary business purposes.

 

7. Comments

When visitors leave comments:

• We collect the data shown in the form
• IP address and browser info may be used for spam detection

 

8. Media

If you upload images to our website:

• Avoid including location data (EXIF GPS)
• Other users may download and extract such data

 

9. Embedded Content

Our website may include content from third-party platforms (e.g. videos, social media).

These platforms may:

• Collect your data
• Use cookies
• Track your interaction

 

10. Data Sharing

We only share your data when necessary:

• Payment providers (e.g. Billplz)
• Delivery partners (e.g. J&T Express)
• Security and fraud prevention services

We do not sell your personal data.

 

11. Data Retention

We retain your data:

• As long as necessary for order processing
• For legal and accounting purposes
• Until you request deletion

 

12. Your Rights

You have the right to:

• Request access to your data
• Request correction of your data
• Request deletion of your data

To do so, contact us at:
📧 info@sitijewels.com

 

13. Security

We take appropriate measures to protect your data, including:

• Secure servers
• Encrypted transactions
• Trusted third-party systems

 

14. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

 

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Siti Jewels Malaysia
📧 info@sitijewels.com

✔️ Trusted Malaysian Gold Brand since 2014
✔️ 100% Authentic Gold Guarantee