TERMS & CONDITIONS

1. Overview

These Terms & Conditions govern your use of our website:
https://sitijewels.com

By accessing or purchasing from our website, you agree to be bound by these terms.

 

2. Product & Pricing

• All products sold are genuine gold item including 999.9 gold bars.
• Prices are subject to change based on market gold price fluctuations.
• We reserve the right to update prices at any time without prior notice.
• Product images are for illustration purposes only. Actual items may vary slightly.

 

3. Orders

• All orders are subject to acceptance and availability.
• We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraud.
• Once an order is confirmed, changes or cancellations may not be allowed.

 

4. Payments

• Payments are processed via secure third-party providers such as Billplz (FPX) and other payment gateways.
• Full payment must be made before order processing.
• We do not store your payment details.

 

5. Shipping & Delivery

• Orders will be processed after payment confirmation.
• Delivery is handled by trusted courier partners such as J&T Express.
• Delivery time may vary depending on location.
• We are not responsible for delays caused by courier services or unforeseen circumstances.

 

6. Risk & Ownership

• Ownership of the product passes to the customer once full payment is received.
• Risk of loss or damage transfers upon delivery to the customer.

 

7. Returns & Refunds

• Due to the nature of gold products, all sales are final unless the item is defective or incorrect.
• Customers must report any issues within 24 hours of receiving the item.
• Items must be returned in original condition with packaging.

 

8. Product Authenticity

• We guarantee all gold products sold are authentic (999.9).
• Certificates or verification may be provided for selected products.

 

9. User Accounts

• Customers are responsible for maintaining the confidentiality of their account information.
• We are not liable for any unauthorized access due to user negligence.

 

10. Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to hack or disrupt the website
• Provide false information

 

11. Limitation of Liability

• We shall not be liable for any indirect, incidental, or consequential damages.
• Our liability is limited to the amount paid for the product.

 

12. Privacy

Your use of our website is also governed by our Privacy Policy.

 

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.
Changes will be effective once posted on this page.

 

14. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

 

15. Contact Us

For any inquiries, please contact:

Siti Jewels Malaysia
info@sitijewels.com